Help & FAQ

The short answers are below. For anything else, a real person is one email away at our support inbox.

Shipping & delivery

When will my order arrive?
Your order ships within 1–3 business days with full tracking. Most orders arrive within 10–18 days of shipping — we'll email you the tracking link so you can follow it the whole way.

How much is shipping?
Free on orders over $50. Below that, a flat rate shown clearly before you pay.

Can I track my order?
Always. Every parcel is tracked door to door, and the tracking link lands in your inbox the moment it ships.

Returns & refunds

What if it's not right for me?
You have 60 days to change your mind. Email us, we'll send simple instructions, and refund you once it's on its way back. No restocking fees, no forms to hunt for.

What if it arrives damaged?
Send us a photo and we'll replace it or refund you — whichever you prefer. You won't be asked to post anything back.

Is it easy to return a gift?
Yes — gift recipients can exchange or return without involving the buyer. Just mention it was a gift when you write to us.

Products

Are your products easy to use?
That's our first test. We favor large buttons, light weights and clear large-print instructions — if a product needs an app or a manual to enjoy, we don't sell it.

Are massagers safe for everyone?
Our products are for comfort and relaxation and are not medical devices. If you have a pacemaker, a heart condition, or any medical concern, please check with your doctor first.